Legal
Privacy Policy
Last updated: August 9, 2026 · Draft, pending final legal review
Casi Technologies ("Casi Technologies," "we," "us," or "our") provides device repair services and, as part of our growing services, a messaging platform that helps businesses manage conversations with their own customers across Facebook Messenger, Instagram, website chat, and other channels. This policy explains what information we collect, why we collect it, and what rights you have over it.
This policy is written to meet Canada's federal private-sector privacy law (PIPEDA) and Alberta's PIPA.
1. Who's responsible for your information
Casi Technologies is accountable for the personal information described in this policy. Questions, requests, or concerns about your information can be directed to our Privacy Officer at hello@issynow.com.
2. What we collect, and why
| Information | Why we collect it |
|---|---|
| Name, email, and contact details you give us | To respond to inquiries, schedule repairs, and manage your account |
| Account credentials (email, password) | To let you sign in and check your repair status |
| Device and repair details | To diagnose, quote, and carry out the work you've asked for |
| Messages sent to a business through our messaging platform (Facebook, Instagram, website chat) | To deliver those messages to the business the visitor is messaging, and to let that business reply |
| Basic technical data (IP address, browser type) | Security, fraud prevention, and keeping the login system working correctly |
We collect only what's needed for the purpose it's collected for, and we tell you that purpose at or before collection — for example, on the form where you provide the information.
3. Service providers located outside Canada
Some of the infrastructure we use to run this website and our messaging platform is located in the United States. That means information may be stored or processed there rather than in Canada.
Our service providers are authorized to store and process information only as needed to provide hosting and infrastructure services to us — they do not use it for their own purposes. Information held outside Canada may be accessible to courts, law enforcement, or national security authorities in that country, under that country's laws.
If you have questions about this, contact our Privacy Officer at hello@issynow.com.
4. Other third parties we work with
- Meta (Facebook/Instagram) — when a business uses our messaging platform to connect a Facebook Page or Instagram account, messages sent to that account pass through Meta's platform under Meta's own terms, in addition to this policy.
- Google — if a business enables appointment booking, calendar availability and bookings are read from and written to that business's Google Calendar.
- AI-assisted replies — if a business enables automated reply drafting, message content may be sent to a third-party AI provider to generate a suggested response.
We don't sell personal information to anyone, for any purpose.
5. How long we keep information, and how to have it deleted
We keep information for as long as it's needed for the purpose it was collected for, or as required by law.
- Account holders can request deletion of their account and associated data at any time by emailing hello@issynow.com.
- Facebook/Instagram users messaging a business on our platform can request deletion directly through Facebook's Apps and Websites settings, which triggers an automated deletion request to us. That request permanently deletes the messages, contact record, and connected-account data tied to that person.
6. Your rights
You have the right to:
- Ask what personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your information, subject to legal or operational limits (for example, records we're required to keep)
- Withdraw consent for optional uses of your information, where consent was the basis for collecting it
To exercise any of these rights, email hello@issynow.com. We'll respond within a reasonable time.
If you're not satisfied with our response, you can complain to the Office of the Privacy Commissioner of Canada or, for Alberta-specific matters, the Office of the Information and Privacy Commissioner of Alberta.
7. Security
We take reasonable technical steps to protect your information, including encrypting connections to our website, storing passwords using a modern one-way hash (Argon2) so we never see or store them in plain text, and requiring two-factor authentication for staff accounts. No system is perfectly secure, but we design ours with that goal in mind.
8. Cookies
We use only the cookies necessary to make the site work — keeping you signed in and protecting login forms from forgery. We don't use advertising or analytics cookies at this time. If that changes, we'll update this policy and add a consent notice before any non-essential cookie is set.
If you use the website chat widget, your browser stores a token in local storage (not a cookie) so your conversation stays connected to you if you reopen the chat. It contains no information beyond a reference to that conversation.
9. Communications
We only send you messages related to services you've requested or an account you hold. We won't send marketing or promotional messages without your consent, in line with Canada's Anti-Spam Legislation.
10. Children's privacy
Our services are not directed at children, and we don't knowingly collect personal information from anyone under 13.
11. Changes to this policy
We may update this policy as our services change. We'll post the updated version here with a new "last updated" date.
12. Contact us
Casi Technologies · hello@issynow.com
Casi Technologies is a business name currently pending formal registration. This policy will be updated with our registered legal name and address once incorporation is complete.